CallN for Contact Centers

Posted by Michelle Lamy on Apr 18, 2019 1:37:48 PM

The USA continues to be the largest market for contact centers. Over the last five years, the telemarketing and Call Centers in the US has grown by 2.5% to reach revenue of $23 billion in 2018. In that same time frame, the number of businesses remained the same, and employees grew by 1.9%.

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Topics: Business Consultant, Cloud-Based, PCI Compliance, Speech Analytics, VOIP, Contact Centers, Call Recording

CallN for PCI Compliance

Posted by Michelle Lamy on Apr 8, 2019 4:00:28 PM

Debit and Credit cards are today's primary method of payment for goods and services.  But how safe is your customer's credit card transaction when made over the phone? 

CallN PCI Compliance capabilities make every transaction secure.  We are committed to the highest levels of information security and best practices enabling strict policies, processes, and procedures with only a simple click.  Our system ensures privacy and confidentiality via SSL and data encryption to meet most industry's standards.  

A potential breach of information can create a financial and legal liability to your business for as much as $400,000 a year.  By Increasing the number of calls that are scanned from the standard 2%-10% to 100% with "issue identification" through CallN PCI compliance you can reduce these risks and thereby providing a Return On Investment for CallN Enterprise Service in less than a 6 month period.

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Topics: Cloud-Based, PCI Compliance, VOIP, Contact Centers, Call Recording

CallN for Speech Analytics

Posted by Michelle Lamy on Mar 27, 2019 3:46:32 PM

CallN Speech Analytics is an intuitive platform that takes recorded calls, transcribes them, and allows businesses to extract useful information. It can also analyze audio patterns that can detect sentiment analysis in a speaker’s voice. This allows businesses to gain valuable insights from the voice of their customers. 

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Topics: Cloud-Based, Speech Analytics, VOIP, Contact Centers, Call Recording

Team Leadership

Going Beyond Motivation!

Every company of any size is challenged with many obstacles. We understand that training employees are crucial steps to success, but where we focus is on leadership training. We work with C level members to hone in on strategies and skill sets that empower them to reach the company goals and objectives.

Focus does not mean to do one thing only:

  • Organized Chaos management strategies
  • Multi-tasking beyond the obvious
  • Managing challenges and putting out fires

 

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