The USA continues to be the largest market for contact centers. Over the last five years, the telemarketing and Call Centers in the US has grown by 2.5% to reach revenue of $23 billion in 2018. In that same time frame, the number of businesses remained the same, and employees grew by 1.9%.
Topics: Business Consultant, Cloud-Based, PCI Compliance, Speech Analytics, VOIP, Contact Centers, Call Recording
Debit and Credit cards are today's primary method of payment for goods and services. But how safe is your customer's credit card transaction when made over the phone?
CallN PCI Compliance capabilities make every transaction secure. We are committed to the highest levels of information security and best practices enabling strict policies, processes, and procedures with only a simple click. Our system ensures privacy and confidentiality via SSL and data encryption to meet most industry's standards.
A potential breach of information can create a financial and legal liability to your business for as much as $400,000 a year. By Increasing the number of calls that are scanned from the standard 2%-10% to 100% with "issue identification" through CallN PCI compliance you can reduce these risks and thereby providing a Return On Investment for CallN Enterprise Service in less than a 6 month period.
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Topics: Cloud-Based, PCI Compliance, VOIP, Contact Centers, Call Recording
We seek to innovate in a way that minimizes the gap between our offerings and client needs until both are at zero distance from one another. For us, innovation is a quest for a client problem that is as yet unarticulated or finding that surprisingly an innovative way to execute a solution to a known problem
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