The USA continues to be the largest market for contact centers. Over the last five years, the telemarketing and Call Centers in the US has grown by 2.5% to reach revenue of $23 billion in 2018. In that same time frame, the number of businesses remained the same, and employees grew by 1.9%.
Topics: Business Consultant, Cloud-Based, PCI Compliance, Speech Analytics, VOIP, Contact Centers, Call Recording
CallN Speech Analytics is an intuitive platform that takes recorded calls, transcribes them, and allows businesses to extract useful information. It can also analyze audio patterns that can detect sentiment analysis in a speaker’s voice. This allows businesses and contact centers to gain valuable insights from the voice of their customers.
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Topics: Cloud-Based, Speech Analytics, VOIP, Contact Centers, Call Recording
We seek to innovate in a way that minimizes the gap between our offerings and client needs until both are at zero distance from one another. For us, innovation is a quest for a client problem that is as yet unarticulated or finding that surprisingly an innovative way to execute a solution to a known problem
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