CallN for Contact Centers

Posted by Michelle Lamy on Apr 18, 2019 1:37:48 PM

The USA continues to be the largest market for contact centers. Over the last five years, the telemarketing and Call Centers in the US has grown by 2.5% to reach revenue of $23 billion in 2018. In that same time frame, the number of businesses remained the same, and employees grew by 1.9%.

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Topics: Business Consultant, Cloud-Based, PCI Compliance, Speech Analytics, VOIP, Contact Centers, Call Recording

Team Leadership

Going Beyond Motivation!

Every company of any size is challenged with many obstacles. We understand that training employees are crucial steps to success, but where we focus is on leadership training. We work with C level members to hone in on strategies and skill sets that empower them to reach the company goals and objectives.

Focus does not mean to do one thing only:

  • Organized Chaos management strategies
  • Multi-tasking beyond the obvious
  • Managing challenges and putting out fires


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