Pattern Group Blog

Pattern Group, a boutique consulting company with a full product offering for fast-paced startups recently conducted some research to understand the challenges that Startups face in the cybersecurity space.  Here are some highlights of our research and interviews. 

The USA continues to be the largest market for contact centers. Over the last five years, the telemarketing and Call Centers in the US has grown by 2.5% to reach revenue of $23 billion in 2018. In that same time frame, the number of businesses remained the same, and employees grew by 1.9%.

Debit and Credit cards are today's primary method of payment for goods and services.  But how safe is your customer's credit card transaction when made over the phone? 

CallN PCI Compliance capabilities make every transaction secure.  We are committed to the highest levels of information security and best practices enabling strict policies, processes, and procedures with only a simple click.  Our system ensures privacy and confidentiality via SSL and data encryption to meet most industry's standards.  

A potential breach of information can create a financial and legal liability to your business for as much as $400,000 a year.  By Increasing the number of calls that are scanned from the standard 2%-10% to 100% with "issue identification" through CallN PCI compliance you can reduce these risks and thereby providing a Return On Investment for CallN Enterprise Service in less than a 6 month period.

CallN Speech Analytics is an intuitive platform that takes recorded calls, transcribes them, and allows businesses to extract useful information. It can also analyze audio patterns that can detect sentiment analysis in a speaker’s voice. This allows businesses and contact centers to gain valuable insights from the voice of their customers.